Accessibility Statement
Last Updated: April 28, 2025
Our Commitment to Accessibility
1. NovaPride is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Conformance Status
2. The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
NovaPride's website and mobile applications are partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Accessibility Features
3. Our website and mobile applications include the following accessibility features:
- Consistent navigation that appears in the same place on each page
- Alternative text for images
- Properly structured headings and landmarks
- Accessible forms with properly associated labels
- Keyboard accessibility for all interactive elements
- Color contrast that meets WCAG 2.1 AA standards
- Resizable text without loss of functionality
- Screen reader compatibility
Limitations and Alternatives
4. Despite our best efforts to ensure accessibility of NovaPride's digital services, there may be some limitations. Below is a description of known limitations and potential solutions:
- PDFs: Some of our older PDF documents may not be fully accessible. We are in the process of remediating these documents. If you encounter an inaccessible PDF, please contact us and we will provide the information in an alternative format.
- Third-party content: Some content on our site is provided by third parties and may not be fully accessible. We are working with our partners to improve the accessibility of this content.
- Interactive financial tools: Some of our financial calculators and interactive tools may have accessibility limitations. We offer alternative methods for accessing this functionality through our customer service representatives.
Feedback and Assistance
5. We welcome your feedback on the accessibility of NovaPride's digital services. Please let us know if you encounter any accessibility barriers:
- Email: [email protected]
- Phone: (800) 555-0123
- Feedback Form: Available on our Contact Us page
We try to respond to feedback within 2 business days.
Assessment Methods
6. NovaPride assesses the accessibility of our digital services using the following methods:
- Self-evaluation
- Expert evaluation by accessibility specialists
- User testing with assistive technologies
- Automated testing tools
- Feedback from users
Continuous Improvement
7. NovaPride is committed to continually improving the accessibility of our digital services. We are:
- Conducting accessibility training for our staff
- Including accessibility as a requirement in our development process
- Regularly testing our services with assistive technologies
- Working with the disability community to identify and address barriers
- Reviewing and updating our accessibility statement regularly
Legal Requirements
8. NovaPride is committed to complying with:
- Section 508 of the Rehabilitation Act
- Americans with Disabilities Act (ADA)
- State and local accessibility laws and regulations
Inclusive Design Principles
9. As a financial institution dedicated to serving the LGBTQ+ community, we recognize that accessibility and inclusivity are interconnected values. We are committed to designing and developing our services to be usable by people with the widest possible range of abilities, operating within the widest possible range of situations. This approach benefits everyone, including people with disabilities.
If you have any questions about this Accessibility Statement, please contact us at [email protected].